REGISTER ON CMA WEBSITE
Date: Thursday, August 13, 2026
Time: 12:15pm-1:15pm
Managing Challenging Patient Interactions
Purpose:
Medical providers often face challenging patients in their practice. Patient, physician and office staff factors can contribute to difficulties managing a challenging patient. This webinar provides strategies to support positive communication among providers and patients with a goal of reducing the likelihood of challenging behaviors emerging. The session will address communication and self-awareness skills to help convert an unproductive encounter into a successful encounter.
Objectives:
At the conclusion of this program, you will be able to:
- Reflect on effective, respectful communication among providers, office staff, patients and families, as essential in health care
- Reinforce a culture of patient safety in your practice to create a patient-centric experience, increase patient satisfaction and reduce misunderstandings
- Educate staff on communication skills when speaking with patients who express dissatisfaction and/or anger
- Discuss strategies to address inappropriate or threatening patient behavior and identify the potential need for dismissing a patient
This webinar is presented in partnership with The Doctors Company.
Registration Fees
| Price Description |
Amount |
| CMA and Component Medical Society Staff |
$0.00 |
| CMA Member |
$0.00 |
| Non-Member |
$0.00 |
Speakers
| Speaker |
Organization |
Sessions |
Managing Adverse Events in the Office Practice
Are you and your staff equipped to handle an adverse patient safety event or unexpected health care outcome in your practice?
An adverse patient safety event or unexpected health care outcome refers to certain events or conditions, and any act or omission to act by a health care provider in the rendering of professional services that can or does result in injury or death and that is not the result of knowingly or purposefully harmful action. These events and outcomes may require further medical care, extra monitoring, treatment, or hospitalization. Managing adverse patient safety events and unexpected health care outcomes in a medical office setting can be challenging due to the uniqueness of the situation, or lack of standard processes, resources, or trained staff. Join this webinar to learn about the most frequent types of claims and risk issues arising in outpatient care. The session will provide a framework for responding to an adverse patient safety event or unexpected health care outcome in an office practice, including transparent communication and disclosure to the patient and their family, documentation of the event, and creating a culture of safety to learn from these unexpected events.
This webinar is presented in partnership with The Doctors Company.
Continuing Education