Workplace violence in ambulatory settings has become increasingly prevalent due to factors common within all health care settings, but also some unique to ambulatory care settings. Chronic and complex health conditions are treated more frequently in the outpatient setting, causing risk for patients and families to become increasingly frustrated while demonstrating escalating behaviors that health care workers are not trained to safely respond to. Security resources are also not as prevalent in the outpatient setting, creating a vulnerable environment that angered individuals may use to their advantage in a violent manner. Objectives: -Discuss the prevalence of workplace violence in the ambulatory care setting. -Adopt strategies to implement a comprehensive workplace violence prevention plan and preparedness plan -Promote de-escalation skills to provide health care workers with tools that can be used in their daily interactions with patients, families, and visitors when confronted with escalating behavior.

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