REGISTER ON CMA WEBSITE

Date: Tuesday, July 30, 2024

Time: 12:15-1:15 p.m.

Workplace Violence Prevention in Ambulatory Care Settings

California employers, including in outpatient care/clinic settings, must adopt a workplace violence prevention plan under Senate Bill 553 (2023). SB 553 was passed to address the gap in industry settings that was not covered by existing regulations.

Workplace violence in ambulatory care settings has become increasingly prevalent due not only to factors that are common within all health care settings, but also to other factors that are unique to ambulatory care settings. Chronic and complex health conditions are treated more frequently in the outpatient settings, increasing the likelihood that patients and families may become increasingly frustrated. Most health care workers are not trained to safely respond to such escalating behaviors and security resources are also not prevalent in the outpatient setting, creating a particularly vulnerable environment for health care workers.

Objectives:

• Understand SB 553 workplace violence prevention plan requirements
• Develop a formal workplace violence prevention plan
• Identify workforce training strategies
• Prepare a patient relations program to support patient/visitor concerns
• Promote workforce de-escalation skills as an early prevention strategy

This webinar is free to all interested parties and is co-sponsored by The Doctors Company.